To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides
Braun hanblender Model Blend-X PRO BLM800
Some blenders, sold between October 2014 and June 2015, may present a defect during their lifetime under particular high stress conditions.
This defect can cause the blade to break, posing a laceration or an ingestion hazard.
If you own a BLEND-X PRO BLM800, type BLM80 only, please proceed through the following procedure to determine if you have a unit affected.
1. Please check the type and record the date code, which can be found on the rating plate, located on the underside of the product.
If your unit has type BLM80 and the date code from 14x01 to 15x22, where “x” is a letter (e.g.14S52), it may be affected. Please proceed to the following point.
2. Please check if the blender blades have the laser etched identification as per below.
If NO, then your product is affected.
If you have an affected unit, please stop using your blender and contact us for more information and to get a free replacement part.
If you have any friends or family that own a BLEND-X PRO BLM800, type BLM80, please make them aware of this Safety Warning and ask them to contact us.
We wish to thank you for your co-operation and apologies for any inconvenience caused.
This voluntary recall has been issued in 2015
Ask us a question
My vegetables are turning to mush and the results are not as I expected. What can I do?
You may be experiencing this for several reasons. Try the following:Check the vegetables are fresh and firm. Softer vegetables, or those about to turn, do not spiralize easily and may clog yourmachine.Ifthisis the case, switchoff your spiralizer andclean any residue from the blade cone before restarting with firm, fresh vegetables.Your vegetable pieces may be too small. For lovely long spirals you need large pieces of vegetables.The foodstuff used may not be ideal for spiralizing. For recommended food types to use see your instruction manual or our suggestions on our website. Vegetables should be firm and not too soft.If the food is not seated into the pusher correctly the food could “spin” rather than cut. Ensure the food is firmly attached to the pusher before starting.Do not switch the machine on until the foodstuff is attached to the pusher and seated above the blade ready to spiralizer. When the machine is switched on, apply firm, even pressure in a downwards motion.