UK Mainland Standard Delivery is £4.99, or FREE for orders over £50. Delivery times are usually 1 to 3 working days from the date of order, unless otherwise notified at checkout. All our deliveries are sent via PARCELFORCE Regrettably we are only able to deliver to UK mainland addresses at this time. For UK Mainland on our standard delivery service, your order will be sent to you within your chosen delivery method. If we think we’ll go over this time, we’ll send you an email to let you know - please make sure we have your up-to-date email address for this reason. If items go out of stock temporarily we may offer a pre order service, where times will be stated on the product. Regrettably we are unable to deliver to the Channel Islands, Isle of Man, Isles of Scilly, Orkney, Shetland and Western Scottish Islands, BFPO addresses, or the Republic of Ireland. We'll need a signature to confirm delivery, so, if there’s no-one in, a note will be left with the courier's contact details to arrange another time. At the moment we are not offering stated day or Saturday delivery, but we fully expect this service to be available very soon.
Here at Kenwood we want to make sure you are delighted every time you shop with us. Occasionally though, we understand you may change your mind. If you need to return an unused item you can do so within 30 days for an exchange or refund of the purchase price as required, less the delivery charge. Items must be unused, returned in the original packaging and in a re-saleable condition. Refunds will be processed within 7 working days of receiving the returned item. Simply return the goods to the address below. If you require assistance or if your item has been used please call 0345 222 0458 or contact us via webchat from our website. Please return all goods to the following address: Customer Returns Kenwood – Delonghi Site 3520 (Therma), Wellington Parkway Magna Park, Lutterworth Leicestershire LE17 4XW IMPORTANT: DOWNLOAD RETURNS SHEET, COMPLETE, PRINT AND ADD TO THE BOX - PLEASE ENSURE YOU INCLUDE YOUR ORIGINAL ORDER NUMBER
> DOWNLOAD EDITABLE TEXT VERSION RETURN SHEET
All shipping costs of any returned goods remain the responsibility of the customer, and we recommend you obtain proof of posting and tracking details of your parcel in case of a problem. The goods must be returned in the same condition as received and if possible with all packaging. We reserve the right to refuse or exchange an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.If you are returning an item because of an error on our part we will be happy to collect your item free of charge. Please call0345 222 0458 Monday to Friday between 9.00am and 5.30pm.Refunds can only be made to the original card of purchase or Paypal account used.For our full Terms & Conditions, please click here
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