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Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

My dough hook/ K beater is stuck. How can I remove it?

The tool may have been incorrectly attached before mixing.

Lift the head and gently turn the attachment from the bottom end, twisting in a clockwise direction.

It is important not to use forceful pressure.