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Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

I am getting poor results from my bread maker. What can I try?

First of all, check the Raid or Eco Bake option haven't been accidently selected. This will often have two forward facing triangles on some models.

If you are using a program other than this, we recommend the following:

The amount of water and yeast required may vary slightly depending on the type and brand of flour used and minor adjustments may be required when a particular brand is first used. If the bread does not rise enough and has a dense texture try increasing the water next time by 15mls (3 teaspoons) and the yeast by half a teaspoon.

The recipes included in our book are based on supermarket branded flour such as Tesco and Waitrose etc.

For best results warm rather than cold water should be used, as warmer water will activate the yeast quicker on the rapid cycle. However, always be aware that if the water is too hot it will kill the yeast. Ensure the yeast is the last ingredient added to ensure the yeast does not get wet. Also, please ensure you use scales to weigh the flour to obtain the accurate amount. Finally, remember not to open the bread maker lid no matter how tempting it may be.

If you are still achieving poor results after following these guidelines please take your unit to your nearest authorised repairer for inspection. Details of authorised repair agents can be found on our website under the contact us page.