We willen ervoor zorgen dat je er elke keer van geniet om bij ons te winkelen. Hieronder vind je praktische informatie over ons leverings- en retourbeleid.
Verzendgegevens
We zorgen voor de verzending van je bestelling zodra je aankoop is geplaatst. Je ontvangt een verzendbevestiging per e-mail met daarin de link voor het volgen van je zending, zodat je de status van je levering rechtstreeks op de website van de koerier kunt volgen.
Standaardverzending is gratis voor bestellingen van meer dan €25,- en voor bestellingen onder dit bedrag worden €6,- verzendkosten in rekening gebracht.
De levertijd is afhankelijk van de bestelde producten, adressen en verzendmethoden. Tijdens promotieperiodes kan het iets langer duren dan verwacht.
Vergeet niet een woonadres en een geldig telefoonnummer op te geven bij het plaatsen van je bestelling. Houd er rekening mee dat het niet mogelijk is om je bestellingen in het buitenland te leveren.
Om veiligheidsredenen worden de volgende producten uitsluitend via standaardverzending geleverd: mobiele airconditioners, ontvochtigers en ontkalkers.
Returns
Customer satisfaction is something we take very seriously.
If you're not happy with your purchase, you can return unused items purchased on our Official website within 30 days from their shipment for a full refund of their purchase price.
How to proceed:
Please observe the following steps:
1.a Access to your private account area (for registered members)
1.b Access to the order page sent by email (for guest members)
2. Click the RETURN button on the top right of the page
3. Select the product you want to return
4. Download the pre-paid return label and document
5. Put the return document inside the parcel and close the box (the products have to be returned in their original packaging)
6. Stick the UPS return label on the box
7. Either take the parcel to the nearest UPS station and drop it off or book a home pick up for free
(For home pick up please contact UPS by the official company phone line or website)
The tracking back will be shown and updated on your order confirmation page.
Please mind that pre-paid return labels can be used within 30 days from your return request date.
If you choose a different delivery service for your return, we kindly ask you to note that return shipping cost will be defined by the courier at customers’ expense and we will not be able to track your parcel and to keep you updated on the return status.
We will not assume any responsibility for damages or loss that occurs to those goods after they're delivered to you.
What to add inside the return parcel
In case of a return, please add all the following items inside the original box and parcel:
- The unused product in their original condition and packaging
- Accessories included inside the original box
- Anything else received with the products (this includes free gifts and discount vouchers)
- Warranty Paper
- User manual
Refunds
All refunds will occur via the original payment method used within 14 days from the receipt of the goods.
Warranty Terms
Our products are designed to last over time. In the unlikely event that your product presents a defect during its warranty period, we invite you to refer to our General Terms and Conditions:
For our full Terms & Conditions, please click
here
