Customer Support

Popular FAQ's

• Can I replace parts of my kettle?

  Yes you can replace the filter, the lid (in most cases) and the control on the powerbase.

• How do I clean my kettle?

  Before cleaning make sure you have unplugged your kettle and let it cool down. Wipe with a damp cloth, then dry. Do not use abrasives because they will scratch the metal and plastic surfaces. Even though your kettle comes with a filter, you still need to clean the inside (and the filter) regularly. Remove the filter by holding the tab and then lifting the filter out. Regular descaling of the flat element will improve the performance of your kettle. Supermarket proprietary descalers or vinegar can be used to descale your kettle.

• How often should my kettle be de-scaled?

  Every few months in hard water areas or if obvious scaling has taken place. Scaling of the element will shorten the life of the product.

• What can I boil in my kettle?

  It is strongly recommend WATER is the only liquid or substance to be boiled in a kettle.

• What is a concealed element?

  It is an element you cannot see

• What is a fine mesh filter?

  A fine mesh filter is found in the front of the kettle behind the spout which stops limescale entering drinks providing fresher water and high quality taste.

• What is a printed element?

  A printed element is an electronic element which is printed directly onto the stainless steel base plate of the kettle instead of the standard horse shoe heating element most kettles have. The plate then has contact with the water and heats accordingly. The element is more efficient than a standard element.

• What is Stealth quiet rapid boil?

  Stealth is a plastic ring found in the bottom of the kettle which reduces the noise of the kettle when boiling.

• What is the average life of a kettle?

  Normally 5 years

• What’s the minimum and maximum capacity I can boil?

  The minimum and maximum water capacity a kettle can boil is represented on the water window or gauge of the kettle. To maintain your kettle in a safe environment, do not boil under or over the recommended units.

• Why is there a taste to my water?

  Please make sure you have boiled your kettle with the maximum amount of water three times before using. If it does not result in better tasting water please contact Kenwood customer experience department.

• what is the guarantee period on my kenwood kettle?

  All Kenwood kettles come with a one year manufacturer's guarantee.

• My kettle has what looks like a rust deposit forming inside the kettle?

  This is more than likely due to limescale build up. Limescale in some parts of the country can manifest itself as a brown deposit. Descaling your kettle should remove the brown deposit. to reduce limescale build up use filtered water.

• Is it normal for there to be steam emission around the switch of the kettle?

  A little steam emission is normal in many kettles. If this is excessive, please contact the Kenwood customer experience department.

• Why is my kettle noisy?

  All kettles regardless of manufacture will make a noise whilst boiling. Your kettle will get noisier as it reaches boiling point. Once your kettle has boiled the noise will abate. If you prefer a quieter kettle we would recommend a kettle which has a stealth element fitted. Kenwood produce a number of stealth element kettles which can be seen on the Kenwood website.