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FAQ's
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- T How does the new Kcook work?
- T The mixing rate is not increasing. Is this normal?
- T The Kcook Multi displays error E21. What does it mean?
- T What is the difference between Kcook Multi and Kcook Multi SMART?
- T What’s Kcook Multi Smart price?
- T Do you offer a takeover offer for the Kcook Multi?
- T Is the Kcook Multi still commercialized?
- T How do I connect my kCook Multi Smart to the Kenwood World app?
- T Is my kCook Multi Smart connected to my Wi-Fi network?
- T My kCook Multi Smart cannot connect to the Wi-Fi network.
- T How do I connect my kCook Multi Smart to a different Wi-Fi network?
- T How do I create a Kenwood World account?
- T Can I switch to a different smart phone/tablet with my kCook Multi Smart when following via the Kenwood World app?
- T Can I connect another user account to the same kCook Multi Smart?
- T How do I switch Kenwood World accounts on my Kenwood World
- T How do I post reviews and comments?
- T How do I install/remove batteries of My Kcook Multi Smart?
- T What batteries does my Smart Scale use?
- T How do I turn on my Smart Scale?
- T My Smart Scale will not turn on or connect to the Kenwood World app.
- T How do I turn off my Smart Scale when I am finished using it?
- T How do I know if my Smart Scale is connected to the Kenwood World app?
- T Can I weigh ingredients without following a Kenwood World app recipe?
- T How do I clean my Smart Scale?
- T My Smart Scale is not as responsive as it used to be and/or the weighing is not accurate.
- T I have more than one Smart Scale, how do I select the one I want to use?
- T How much can my Smart Scale weigh?
- T Is my Smart Scale heat-safe?
- T What increments does my Smart Scale weigh in?
- T What is the wire stand on the side of my Smart Scale for?
- T Why does my Smart Scale not work with iPad 1 and 2?
- T What happens if my kCook Multi Smart loses power when remotely operating through an app recipe (e.g. accidentally unplugged, power cut)?
- T What happens if my Wi-Fi network goes down when cooking remotely?
- T What happens if my smart phone/tablet loses power when cooking remotely?
- T How do I search/filter recipes?
- T Can I change the Time, Temperature and Speed settings when controlling the appliance through the Kenwood World app?
- T How do I resize a recipe to feed less/more people?
- T What if I do not have enough of a particular ingredient for a recipe?
- T Why can I not resize ingredients?
- T Can I substitute ingredients?
- T Can I create/share a shopping list of ingredients?
- T Why are some ingredients given in grams/ounces rather than units?
- T Does the Kenwood World app support both the metric and imperial measurement systems?
- T What should I do if the Kenwood World app crashes?
- T My kCook Multi Smart will not turn on.
- T My kCook Multi Smart is powered on but not operating.
- T How to select your language on the appliance.
- T How do I set up my kCook Multi Smart with the Kenwood World app?
- T Why is the Wi-Fi symbol on the display screen not full?
- T How do I stop my kCook Multi Smart from being operated via the Kenwood World app (remote operation)?
- T How do I change the Time, Temperature and Speed settings?
- T Which bowl tool should I use for my recipe?
- T Which speed setting should I use?
- T How to use the Direct Prep.
- T Which cutting disc should I use?
- T When using the Direct Prep, some of my ingredients are spilling on to the top of the lid. What should I do?
- T Can I turn off sounds on my kCook Multi Smart?
- T Why is there leakage from the bottom of the cooking bowl?
- T There is a lot of movement from my appliance when it is running and/or “EXCESSIVE VIBRATIONS” is shown on the display screen.
- T There is an error message showing on my kCook Multi Smart.
- T The display screen shows “BOWL BASE WET”, what should I do?
- T The display screen shows “MOTOR OVERHEAT. ALLOW TO COOL”, what should I do?
- T How do I stop food burning on the bottom of the cooking bowl?
- T Can I remove the lid whilst cooking?
- T Why is the speed limited?
- T Can I fry food?
- T Can I change tools during cooking?
- T Why is the keep warm mode at 62°C?
- T What is the best way of heating milk and similar dairy products?
- T How long should I steam food for?
- T What are the recommended speeds, times and quantities for the bowl tools?
- T How many appliances I can control via the Kenwood World app?
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