Kcook Multi Smart

How do I connect my kCook Multi Smart to the Kenwood World app?

Before connecting your appliance to the Wi-Fi network, check the following:

Have your network name (SSID) and password ready (remember, passwords are case sensitive).
Make sure your Wi-Fi router is switched on and connected to the internet.
Have your appliance plugged in and the On/Off switch in the On position.

When you open the Kenwood World app for the first time after downloading, it will prompt you to set up an account and then to set up an appliance. Simply follow the instructions shown on your device.

If this is not the first time the app has been opened, first create an account (if you already have an account, skip to step 6):

Open the Kenwood World app.
Tap the menu icon
Tap on “Sign In”.
Select “Sign Up” at the bottom of the screen.
Follow the instructions shown.

Then to connect your appliance:

Tap the menu icon .
Tap “Appliance Setup” .
Scroll, choose your appliance and select “Connect”.
Follow the instructions shown.

If you need any more help, please contact Customer Support [LINK] for assistance.

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How can we help you?

Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

https://www.kenwood.com/nz/car/

Kenwood Kitchenware Enquiries

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.