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Recall Information


Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQ's

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The mixing rate is not increasing. Is this normal?

This is quite normal. For safety reasons, the mixing rate is limited to the speed 6 when the temperature of the ingredients inside the bowl is greater than 105˚C.

If the temperature is less than 150°, and you cannot increase it gradually, please contact one of our authorized service centres [link].