Kcook Multi Smart

My kCook Multi Smart cannot connect to the Wi-Fi network.

When connecting your appliance to the Wi-Fi network, make sure you have your network name (SSID) and password ready (remember: passwords are case sensitive).

Connection issues can happen for a number of reasons:

Check your Wi-Fi router is switched on and connected to the internet.
Check with your Wi-Fi network provider for any service issues.
Make sure your Wi-Fi router is within range of your appliance.
Reset your Wi-Fi router. Important: Resetting your router will restore it to factory settings and any customisations will be lost (changes to network name, password, etc.) and you may have to reconnect any devices or appliances previously connected to it.
Ensure that your router is operating on a 2.4GHz band (check with the manufacturer's instructions for how to do this).
If you have a hidden network, you will need to check the manufacturer's instructions in order to broadcast the network name (SSID).
If you are trying to connect to a captive portal (such as hotel's Wi-Fi network), you will need to contact the network administrator with the appliance's MAC address. To find the MAC address:

When the appliance is in stand-by mode, press the increase (+) button for 3 seconds.
Use the (+) and (-) buttons to scroll through the menu until MAC is displayed.

If the problem persists, please contact Customer Support for assistance.

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If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

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* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.