Kcook Multi Smart

Is my kCook Multi Smart connected to my Wi-Fi network?

Check the Wi-Fi symbol on the display screen:

· A solid symbol (not flashing) means your appliance is connected and ready to use.

Note: The number of bars displayed on the Wi-Fi symbol indicates the strength of the signal being received.
· A flashing symbol means your appliance is trying to connect to a Wi-Fi network but is unable to do so (see “My kCook Multi Smart cannot connect to the Wi-Fi network”).
· If there is no Wi-Fi symbol, either your appliance has never been connected to a Wi-Fi network or appliance's Wi-Fi settings have been reset.
To change to a different Wi-Fi network, see “How do I connect my kCook Multi Smart to a different Wi-Fi network?”.
If you need any more help, please contact Customer Support for assistance.

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How can we help you?

Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

https://www.kenwood.com/nz/car/

Kenwood Kitchenware Enquiries

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.