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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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Why does my Smart Scale not work with iPad 1 and 2?

The Smart Scale uses Bluetooth 4.0 Low Energy (BLE) to connect to Apple devices. However, Apple only started using this type of Bluetooth for devices from iPhone 4S and iPad 3 onwards.

This means that older devices are not compatible with the Smart Scale.

For all other devices, please check their Bluetooth capability with the manufacturer.

If you need any more help, please contact Customer Support [LINK] for assistance.