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Warranty


Click here to view the Kenwood Warranty Certificate


Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use Kenwood limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. This warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, or work carried out by anyone other than an authorised Kenwood After-Sales Service Representative.

Proof of Purchase

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

  1. Please contact your nearest Kenwood approved service representative using our service referral web page and explain the nature of the problem.
  2. Provide the Kenwood service representative with your warranty details and proof of purchase.
  3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a Kenwood approved service representative.
  4. Kenwood will bear the cost of postage and handling for the return and dispatch of the goods.

Use the link below to download our warranty card:
Kenwood warranty card (PDF 1,501kb)

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How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from Kenwood by simply calling this number Australia: 1800 126 659

Warranty Periods

CategorySub CategoryNew Products & Clearance StockFactory Seconds
Food PreparationTitanium and Cooking Chef10 Years1 Year
Kitchen Machines5 Years1 Year
Kitchen Machine Attachments5 Years1 Year
Food Processors5 Years6 months
Bench Blenders1 Year6 months
Hand Blenders1 Year6 months
Hand Mixers1 Year6 months
Meat Grinders1 Year6 months
Choppers1 Year6 months
Citrus Juicers/Presses1 Year6 months
HousewaresToasters1 Year6 months
Kettles1 Year6 months
Deep Fryers1 Year6 months
Slow Cookers1 Year6 months
Rice Cookers1 Year6 months
Breadmakers1 Year6 months
Food Steamers1 Year6 months
Kitchen Scales1 Year6 months
Electric Knives1 Year6 months
Can Openers1 Year6 months
Commercial Use*All Products6 Months
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*Commercial use applies when products are being utilised in a non-domestic capacity.

Disclaimer: The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. Please contact our team or visit the Kenwood website for further information on warranty terms. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In New Zealand this warranty is additional to the conditions and guarantees of the Consumers Guarantee Act (1993).