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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

The timer on my kCook Multi Smart is not counting down.

This could happen for a couple of reasons:

  • The appliance is in the heating stage and the timer will start to count down once the selected temperature has been reached.


  • If the temperature is set above 100°C, the water content of the food may be preventing the appliance from reaching the selected temperature to start the timer countdown. Try the following:
  • Reduce the temperature to below 100°C.

If the problem persists, please contact Customer Support for assistance.