Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

My kCook Multi Smart is powered on but not operating.

Check the following:

  • Fit the cooking bowl by aligning the locating tab to the back of the power unit, then press down lightly to secure.

  • Ensure the lid is assembled and fitted correctly:
    • The clear inner section of the lid should be fitted into the grey outer section (it will feel loose but should not fall out).
    • The lid handles should align with the bowl handles.