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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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Is my Smart Scale heat-safe?

The scale has a heat-resistant, kitchen-friendly silicone covering. You can place your kCook Multi Smart bowl on the scale.

However, a hot metal container, such as a pan or a skillet, will be too hot if it is being transferred onto the scale directly from a naked flame/electric hob/induction hob.

If you need any more help, please contact Customer Support [LINK] for assistance.