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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

How do I turn on my Smart Scale?

Please proceed as follow:

  1. Install the batteries.
  2. Tap the touch pad on the front of the scale.
  3. The LED on the touch pad will flash to let you know it is on.

If you are having issues turning the scale on, see “My Smart Scale will not turn on or connect to the Kenwood World app”.

If you need any more help, please contact Customer Support [LINK] for assistance.