Customer Support

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Response Time Delays Due To COVID-19

Welcome to Kenwood customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

In an effort to keep our internal and external staff and community members safe some of our customer service agents are working externally from home, we apologize in advance if there are longer than usual wait times & delays in replying to your email communication, we ask if you have already emailed in to please be patient and do not submit a duplicate.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We thank you for your continued support during this uncertain time.

Additionally our distribution partners have advised of the potential for delays of deliveries due to the COVID-19 pandemic.

You can contact customer support by:

  • Using the contact form
  • Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 8.30am and 5pm (AEST) Monday through to Friday
  • Use our service representative locator to locate a service agent near you.

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DeLonghi Group Spares and Accessories Online Shop

If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group.

Please use the link below to go to the DeLonghi Group spares and accessories online shop.

Shop now

Instruction Manuals

    Where to Find Model NumberKitchen Machines - “The model number can usually be located on the base of the product either embossed into the plastic or on a silver label”