To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems

Hand blender

Will a hand blender suit my needs?

Hand blenders are very versatile tools - they are easy to use and easy to store. The main attachment is for blending small amounts, but many come with a whisk attachment for whisking light creams and making mayonnaise. They are designed to be used for quick tasks.

Some hand blenders in our range come with a mini chopper, which offer you the ability to chop without liquidising, for example for salsa and dips. Some models also include a masher attachment for deliciously smooth mashed potatoes - other cooked vegetables can be mashed as well.

The Soup XL pan blender, where supplied, can be used directly in the pan after the cooking process, although extra care should always be taken when working with hot ingredients.

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How can we help you?


Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.


Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

https://www.kenwood.com/nz/car/


Kenwood Kitchenware Enquiries

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.


Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop


Important Safety Recall: Food Processor Models FPM800 and FPM810

Read more here.


Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.


Warranty

Please see our warranty page for information on our product warranties and how to claim.