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Retail Users

Goods Return Authorisation

The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from retailers for repair or replacement.  This policy applies to defective products only.

Delonghi is committed to compliance with all laws and regulations, including the Competition and Consumer Act and Australian Consumer Law / Consumer Guarantee NZ.  This policy does not exclude or modify the statutory rights or liability of any party.

This policy does not affect the rights of end user customers or contractual relationships with our account customers.


Download the Goods Return Authorisation policy


Download the Goods Return Authorisation form


DeLonghi has dedicated lines of communications to process GRA claims promptly:

Telephone 1800 126 659 (for Australia) or 0508 200 300 (New Zealand)