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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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When using the Direct Prep, some of my ingredients are spilling on to the top of the lid. What should I do?

You can do one of the following:

  • Use the lid adapter to help funnel ingredients directly into the cooking bowl.
    1. Remove the lid filler cap.
    2. Align the Direct Prep to position
    3. Place the adapter over the lid filler cap opening with the handle positioned to the left.
    4. Turn the Direct Prep to position
    5. Use the Direct Prep.


  • Use the spatula to safely move them into the lid filler cap opening in the lid.


Do not use your fingers due to risk of burning.