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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

What happens if my Wi-Fi network goes down when cooking remotely?

The Wi-Fi symbol on the appliance's display screen will flash but the appliance will continue to complete the cooking stage it is in, then pause until your Wi-Fi network is back up. The appliance will then automatically reconnect itself to the Wi-Fi network. Once the display screen shows a solid Wi-Fi symbol, the appliance has reconnected and you can continue the recipe.


If food has been left in the bowl for more than 2 hours without cooking, the food may be unsafe to eat and should be disposed of.

If you need any more help, please contact Customer Support for assistance.