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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

There is a burning smell from my food processor. Why is this?

Durig the first few uses, there may be a burning smell.

This is likely to be a ‘newness smell' and it will lessen as you use your product more often.

Please ensure the user instructions are adhered to and the motor isn't run for longer than recommended.