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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

The display screen shows “BOWL BASE WET”, what should I do?

This can occur after cleaning the cooking bowl in the dishwasher. Follow these steps:

  1. Rinse the bowl base with clean water.
  2. Dry thoroughly.
  3. Ensure all of the pins on the underside of the bowl are wiped clean to remove any soap residue.

If the problem persists, please contact Customer Support for assistance.