Free Shipping Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

My Chef tool has turned black

This is most likely due to a reaction to dishwasher detergent.

Please note that the older non-stick coated attachments are unsuitable for dishwashing.

It is possible to remove the black residue and restore the attachment to its original state.

As the attachment has been exposed to detergents containing alkaline you need to neutralise it by soaking it in lemon juice or vinegar for 24 hours.