To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems
In order to attach the multi food grinder it may be better to assemble it onto the machine.
- Switch off and unplug your Chef or Major and remove the slow speed cover.
- Open the slow speed outlet catch and push the attachment housing into the slow speed outlet. Release the catch.
- Insert the scroll. Carefully add the meat cutter onto the end of the scroll ensuring the blade edge is facing towards the front of the attachment. Add your choice of screen. Complete the attachment with the ring nut and secure.
- Add the hopper and pusher to the top of the attachment.
Plug your machine in and switch on. Your slow speed attachment is now ready for use. For further assistance please see our short tutorial video.
Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.
We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.
If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.
Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.
If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.
We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.
You can contact customer support by:
* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop
Please see our attachment compatibility guide to see which of our attachments fit your machine.
Please see our warranty page for information on our product warranties and how to claim.
Delivery
The estimated time for delivery will be between 2 to 7 business days
Money Back Guarantee
Free 30-day return policy
Payments
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Delivery
The estimated time for delivery will be between 2 to 7 business days
Money Back Guarantee
Free 30-day return policy
Payments
Secure payments
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