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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

How do I stop food burning on the bottom of the cooking bowl?

Try the following:

  • Make sure a tool is fitted when cooking, unless you are using the Slow Cook programme with the bowl plug fitted.
  • Reduce the temperature.
  • Increase the stir speed.

Please note:

The speed is restricted to speed 6 when the temperature of the bowl is above 105°C.

If the problem persists, please contact Customer Support for assistance.