Free Shipping Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

How do I know if my Smart Scale is connected to the Kenwood World app?

This can be checked a few ways:

  • In the Kenwood World app, tap the Menu icon and in the top left corner it will show “Connected” or “Disconnected”.
  • If the Kenwood World app is already open when you turn the scale on, a green message will briefly appear across the top saying “Scale Connected”.
  • A green line will be present along the top of the Recipe page in the Kenwood World app.

If you are having issues connecting to the app see “My Smart Scale will not turn on or connect to the Kenwood World app”.

If you need any more help, please contact Customer Support for assistance.