Shipping

How can I track my order

At DeLonghi Group Australia (Braun Household, DeLonghi and Kenwood) we use three carriers to deliver items depending on the size and weight of the item.

Please note that TOLL will be the standard delivery method of transport for on-line orders, however, your carrier may change depending on the weight and size. This is adjusted after your order is processed.

Australia Post: https://auspost.com.au/mypost/track/#/search

StarTrack: https://startrack.com.au/track/search

TOLL: https://on-line.toll.com.au/trackandtrace

Above are the track and trace for our carriers. You will need your tracking number which is provided once your order is processed and paid for.

Australia Post tracking number 8MM xx xx xx

StarTrack tracking number DLOZ xx xx xx

TOLL tracking number ADTR xx xx xx

Once your tracking number is allocated this means your item is dispatched and on route with the nominated carrier. Please refer to the contact information below if you wish to follow up:

Australia Post 13 76 78

StarTrack 13 23 45

TOLL 1800 698 655

Quick links

Immediate answer to your question

Authorized Service Centers

Contact information

Download an instruction manual

Warranty and service

How can we help you?

Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

Phone 02 8879 2222 or https://www.kenwood.com/au/car/ or svcdept@jvckenwood.com.au

Kenwood Kitchenware Enquiries

Please note we can only deal with Australian customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Mothers Day Bonus Pack Promotion

Shipping of our Mother's Day bonus packs will commence from early May for customers who have claimed through our promotion's website kenwoodpromo.com.au. For claims made from May onwards, please allow six weeks for your pack to be delivered. You will be notified and provided with tracking details once your order has been shipped.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 9am and 5pm (AEST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.