Kitchen machines

What is the difference between the Chef models?

Put simply – there are three main types of Chef and Major.

The power in each machine increases as you go through the Classic, Premier and Titanium ranges.

Classic Chef or Classic Major - the first machine in the range. This machine takes a lot of its design style from the 1970's and 80's Chef, a design many people grew up with. It is of course now featuring today's motor. The range includes the three traditional bowl tools: K-beater, dough hook and balloon whisk with many versions also including the classic 1.5L blender.

Premier Chef or Premier Major - Upgrades usually include a heat proof blender and creaming beater -check individual packages.

Chef Sense or Chef Sense XL - The newest addition to the family! Utilises a new slow speed connector, however an adapter is supplied in pack to enable you to use most of your existing attachments (Not A701/A707). Modern, sleek styling and several new features are included.

Titanium Chef or Titanium Major - Top of the range model with stainless steel tools and the only one with the ability to use medium speed accessories such as the food processor (included). Also includes creaming beater and heat proof blender (KMM/ KMC models) or glass blender (KM models). The bowl also has handles.

Also available:

Cooking Chef - The Cooking Chef is a Titanium Major, complete with all the tools and accessories, with induction cooking as an additional ability.

Titanium "Mega Packs" - The same as the Titanium pack plus the top selling attachments included such as the food grinder, mill jar, citrus juicer and kitchen scales.

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How can we help you?

Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

https://www.kenwood.com/nz/car/

Kenwood Kitchenware Enquiries

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.