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Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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The drive shaft is loose and does not click in to the motor unit. Is this normal?

On some older models, yes, the drive shaft is loose when initially placed on the motor unit. When the bowl, bowl tool and lid are interlocked fully they will secure the drive shaft in place. Ifyourfoodprocessor doesn't start please check ourarticle to rectify this.