Food processor

My food processor will not work. What can I do?

For your protection, there are several safety features on our food processors.

It is highly likely the interlock needs a little more alignment for its first use, particularly if it is new. Your food processor can be operated when empty for short periods of time and we would advise the following simple steps if you have any problems:

- Ensure the bowl handle is on the right hand side, with the control dial facing you. Start the handle at the 1 o'clock position and pull it around to the right hand side firmly.

- Place your chosen blade in the unit.

- Attach the lid, ensuring the feed tube (the funnel on the lid) is locked into the handle - also on the right hand side. For ease of assembly it is better to start the funnel at the 1 o'clock position and pull the lid clockwise to the right.

- Switch the processor to the first speed, ensuring it is plugged in at the wall socket and switched on.

If the food processor still doesn't start, firmly pull the handle clockwise, towards you. It may click as it locks. The processor will then start, and subsequent interlocks will be much easier. Please note if your model is the FP190 series please ensure both the liquidiser, main bowl and lid are secured before use, as for safety reasons the product will not function without this.

For further assistance please see our short tutorial video:

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Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

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Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

Phone 02 8879 2222 or https://www.kenwood.com/au/car/ or svcdept@jvckenwood.com.au

Kenwood Kitchenware Enquiries

Please note we can only deal with Australian customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

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Mothers Day Bonus Pack Promotion

Shipping of our Mother's Day bonus packs will commence from early May for customers who have claimed through our promotion's website kenwoodpromo.com.au. For claims made from May onwards, please allow six weeks for your pack to be delivered. You will be notified and provided with tracking details once your order has been shipped.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 9am and 5pm (AEST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.