To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides
Braun hanblender Model Blend-X PRO BLM800
Some blenders, sold between October 2014 and June 2015, may present a defect during their lifetime under particular high stress conditions.
This defect can cause the blade to break, posing a laceration or an ingestion hazard.
If you own a BLEND-X PRO BLM800, type BLM80 only, please proceed through the following procedure to determine if you have a unit affected.
1. Please check the type and record the date code, which can be found on the rating plate, located on the underside of the product.
If your unit has type BLM80 and the date code from 14x01 to 15x22, where “x” is a letter (e.g.14S52), it may be affected. Please proceed to the following point.
2. Please check if the blender blades have the laser etched identification as per below.
If NO, then your product is affected.
If you have an affected unit, please stop using your blender and contact us for more information and to get a free replacement part.
If you have any friends or family that own a BLEND-X PRO BLM800, type BLM80, please make them aware of this Safety Warning and ask them to contact us.
We wish to thank you for your co-operation and apologies for any inconvenience caused.
This voluntary recall has been issued in 2015
FAQ's
Ask us a question
I am having difficulty fitting the Flexi Beater into my Chef or Major. All my other tools are fine.
The shaft design has been updated in recent years. It is possible that the shaft on your Flexi Beater is a different design to your other bowl tools. To confirm compare the shaft on this bowl tool to your other bowl tools.If it is different please contact the Customer Experience team via our contact form and they can send you the correct shaft for your Chef or Major. Please ensure you fill in all the information requested to enable us to assist you as quickly as possible.The shaft can be replaced by unscrewing the old one and screwing the replacement into the bowl tool. Adjust the shaft to ensure the beater just touches the bottom of the bowl.
