This may have occurred for several reasons. Check that you have done the following:

• Make sure your Wi-Fi router is switched on and connected to the internet.
• Have your appliance plugged in and the On/Off switch in the On position.
• Have your Wi-Fi network name (SSID) and Wi-Fi network password ready (remember, passwords are case sensitive).
• Make sure your smart device’s location settings are turned on (for Android only).
• Check that your router’s security protocols are set to either WPA or WPA2 (see manufacturer’s instructions for how to do this).
• Check that you signed into your Kenwood World account.
• Check that you have accepted the Apps ’terms and condition’.

If you need any more help, please contact Customer Support for assistance.