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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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My kettle is leaking, what can I do?

Check the kettle has not been overfilled, as it will spill water when boiling if this happens.

Also, check the kettle has not been dipped into water slightly when you were filling it, as this is quite common when filling over a kitchen sink. Dry the base completely and place it back onto the base. If no further water is noted, this is likely to be the case.

If the kettle is still leaking please discontinue use and contact the Customer Experience team if the kettle is still within the guarantee period.

To avoid leaks, ensure your kettle is descaled every 1 to 3 months.