If the food processor isn't working, ensure the lid is on securely and the handle of the food processor attachment has been pulled as far clockwise as possible. It may click into placeif itisnew.The handle of the food processor should beabovethe"W"in Kenwood.Check the blender outlet cover (fast speed outlet) is locked as far clockwise as possible - it may click into place if new. Wait a few seconds and turn on again. If the machine has been overloaded, reduce the quantity of ingredients in the bowl.
- Back to homepage
- Faq Page
y
Recall Information
Looking for help with your kitchen machine?
To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides
Braun hanblender
Model Blend-X PRO BLM800
Some blenders, sold between October 2014 and June 2015, may present a defect during their lifetime under particular high stress conditions.
This defect can cause the blade to break, posing a laceration or an ingestion hazard.
If you own a BLEND-X PRO BLM800, type BLM80 only, please proceed through the following procedure to determine if you have a unit affected.
1. Please check the type and record the date code, which can be found on the rating plate, located on the underside of the product.
If your unit has type BLM80 and the date code from 14x01 to 15x22, where “x” is a letter (e.g.14S52), it may be affected. Please proceed to the following point.
2. Please check if the blender blades have the laser etched identification as per below.
If NO, then your product is affected.
If you have an affected unit, please stop using your blender and contact us for more information and to get a free replacement part.
If you have any friends or family that own a BLEND-X PRO BLM800, type BLM80, please make them aware of this Safety Warning and ask them to contact us.
We wish to thank you for your co-operation and apologies for any inconvenience caused.
This voluntary recall has been issued in 2015