Rather than returning your product to the retailer, we can send the missing part to you. Please complete the form on the below link in it's entirety:-

http://www.kenwoodworld.com/uk/customer-services-support/contact-us/damaged-missing-spares

Or contact the Missing/Damaged Spare Parts line on 03334 001750

Both the model number and our manufacturing reference code can be found on the underside of your machine. Our manufacturing reference code will be five digits, for example 12M45 or 5 numbers. It will be faintly stamped into the underside of the product or near the rating label where the model number will be found. You may need a good light source to see it.