Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

What happens if my kCook Multi Smart loses power when remotely operating through a Kenwood World app recipe (e.g. accidentally unplugged, power cut)?

When the appliance regains power and is switched on, it will automatically go into stand-by mode:

  • Wait for the appliance to reconnect to the Wi-Fi network (this could take up to 1 minute).
  • If power was lost during a cooking stage you may need to repeat it, though the time setting can be manually adjusted on the appliance.


If food has been left in the bowl for more than 2 hours without power, the food may be unsafe to eat and should be disposed of.

If you need any more help, please contact Customer Support for assistance.