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Recall Information


Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQ's

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What happens if my Wi-Fi network goes down when cooking remotely?

The Wi-Fi symbol on the appliance's display screen will flash but the appliance will continue to complete the cooking stage it is in, then pause until your Wi-Fi network is back up. The appliance will then automatically reconnect itself to the Wi-Fi network. Once the display screen shows a solid Wi-Fi symbol, the appliance has reconnected and you can continue the recipe.

Important:

If food has been left in the bowl for more than 2 hours without cooking, the food may be unsafe to eat and should be disposed of.

If you need any more help, please contact Customer Support for assistance.