Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

There is an error message showing on my kCook Multi Smart.

For error messages E:20 to E:29, follow these steps:

  1. Switch off your appliance.
  2. Unplug it.
  3. Plug it back in.
  4. Switch it on.

For error message E:34, try the following:

  • Check that you have entered the correct Wi-Fi network password.
  • Perform a factory reset of the appliance's Wi-Fi:
    1. When the appliance is in stand-by mode, press the increase (+) button for 3 seconds.
    2. Press the (+) and (-) buttons to scroll through the menu until “FACTORY RESET WI-FI” is displayed.
    3. Press the OK button.
    4. Restart the appliance setup.

If the problem persists, please contact Customer Support for assistance.