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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

The mixing rate is not increasing. Is this normal?

This is quite normal. For safety reasons, the mixing rate is limited to the speed 6 when the temperature of the ingredients inside the bowl is greater than 105˚C.

If the temperature is less than 150°, and you cannot increase it gradually, please contact one of our authorized service centres [link].