Shipping

What are your Kenwood New Zealand shipping options and rates?

Where We Ship To

Note: We currently do not ship to PO Boxes.

We deliver to all areas in New Zealand.

You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

Shipping Cost

Free delivery for orders over $100 NZD.

All orders below $100 NZD will incur a $8.99 NZD fee.

Shipping Details

The estimated time for delivery will be between 2 to 7 business days
Delivery is Monday to Friday, we do not currently offer weekend delivery
Your order may be shipped in multiple packages as items are ready

After you complete your transaction an e-mail containing the order confirmation number will be sent to your specified e-mail address.

Quick links

Immediate answer to your question

Authorized Service Centers

Contact information

Download an instruction manual

Warranty and service

How can we help you?

Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

https://www.kenwood.com/nz/car/

Kenwood Kitchenware Enquiries

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.