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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

There is a lot of movement from my appliance when it is running and/or “EXCESSIVE VIBRATIONS” is shown on the display screen.

An uneven load of ingredients in the bowl can cause excessive movement or vibrations, to resolve this:

  • Reduce the quantity of ingredients in the bowl and restart.

If the problem persists, please contact Customer Support for assistance.