<p> - If your kettle is brand new it should be boiled and refilled three times before use. If it is an older kettle descaling with white vinegar may help.</p><p> - To establish where the taste is coming from it may be worth making two hot drinks – one from your kettle and one using water from a saucepan and comparing the two.</p><p> - Water taste can be affected by many factors. It may be worth checking where there is an engineer currently working on your water supply - there may be a van outside.</p><p> If you still suspect the taste is from your kettle and it is under the one year guarantee please contact the Customer Experience Department using the email link below.</p>