To find the solution you were looking for, consult our with its usage guides and solutions to the most recurring problems
The error code meanings are as follows:
- E:01 - The head of the machine is raised. Set Power to ‘0' and lower the head.
- E:02 – The Cooking Bowl is not fitted correctly. Set the power to zero and realign or refit the bowl.
- E:03 - The heat shield is not fitted. Ensure it is secured correctly as the cooking function will not operate if this is not in place.
- E:04 - Slow/High Speed Outlet cover not in place. Ensure all covers are fitted.
- E:09 - The heat is too hot or a temperature sensor problem. Allow the machine to cool and check sensors are clear from debris.
- E:10 – Overheat or Speed issue – check air vents are free from obstruction and clean. When clearing an error code always set the speed to ‘0' and retry.
In the unlikely event any other "E" error code appears, please contact a Service Centre.
Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.
We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.
If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.
Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.
If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.
We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.
You can contact customer support by:
* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop
Please see our attachment compatibility guide to see which of our attachments fit your machine.
Please see our warranty page for information on our product warranties and how to claim.
Delivery
The estimated time for delivery will be between 2 to 7 business days
Money Back Guarantee
Free 30-day return policy
Payments
Secure payments
Delivery
The estimated time for delivery will be between 2 to 7 business days
Money Back Guarantee
Free 30-day return policy
Payments
Secure payments
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