{ "en-nz": { "reasons": { "Product Registration": [ { "field": "description", "content": "

Please Note, if you ordered directly from Kenwood Website, you do not need to register your product for warranty it is automatically added to your account when your order is dispatched

Alternately please click on the registration link below to register your product for warranty

Please click here to register your product: Warranty Registration Page

*Please type in all the letters and the first number number only ( ECAM4 or EC9 ) of your product in the product search then click on the machine corresponding to your product from the drop down list*

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": true }, { "field": "serialNumber", "mandatory": true }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Warranty Claims": [ { "field": "description", "content": "

For all enquiries about
- Warranty claims
- Servicing
- Warranty repairs
- Submit a warranty claim request

Please include any photos or short videos to help us quickly assist you.

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": true }, { "field": "serialNumber", "mandatory": true }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Service & Warranty": [ { "field": "description", "content": "

For all enquiries about
- Warranty claims- Servicing
- Warranty repairs
- Submit a warranty claim request

Please include any photos or short videos to help us quickly assist you.

Something not right with your appliance ,try out our FAQs
Please Click Here: Frequently Asked Questions

Please also check out our Delonghi Group How To You Tube Channel
Please Click Here: Kenwood Youtube Channel

If you are looking for a service centre to repair your appliance outside of the warranty period,
Please Click Here: Service Center Locations

" } ], "Spare Parts & Accessories": [ { "field": "description", "content": "

For all enquiries about Ordering Spare Parts and Accessories If you are after spare parts for your appliance Please click here: Ordering Spare Parts and Accessories

Alternately please include any photos or short videos to help us identify the part and issue in question.

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": false }, { "field": "serialNumber", "mandatory": false }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Other": [ { "field": "description", "content": "

If you Enquiry is not related to any of the above enquiry types please fill out the information below including as much information as possible so we can direct your enquiry to the correct department

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": false }, { "field": "serialNumber", "mandatory": false }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Questions about your order": [ { "field": "description", "content": "

Important Information

On dispatch from our warehouse you will receive an Email / SMS to track your order,
Order /Payment/ Discount Code confirmation emails can sometimes go to your SPAM folder
Please allow 5-10 days for delivery from when it leaves our warehouse
If your discount/Coupon code is not working plese clear your cache and try again
If you have questions regarding the delivery of your order please call Star Track on 13 23 45 Monday - Friday 8am - 530pm with your Name , Delivery Address & Tracking Details

To track your order please go to https://startrack.com.au/track/search

For any payment issues, please email ar.au@delonghigroup.com

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": false }, { "field": "serialNumber", "mandatory": false }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Kenwood Audio": [ { "field": "description", "content": "

Please be advised . We are not affiliated with Kenwood Electronics so please contact them directly for your enquiry.

Australia : Kenwood Electronics- 02 8879 2222 orsvcdept@jvckenwood.com.au

New Zealand Kenwood Audio - 0800746 637 Or:http://www.kenwoodcaraudio.co.nz/contact.htmlEnquiries relating to

- Status of your promotion
- How to redeem your promotion
- Promotion questions (terms and conditions)

Please Note
It can take up to 90 days to recieve your promotional gifts, on dispatch from our warehouse you will recieve an SMS/Email with your delivery tracking details sometimes this can go to your SPAM folder

To view /register for a promotion please click on the below link: https://www.kenwoodworld.com/en-au/promotions

Alternately please fill out all the below fields with your claim and/or tracking number

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "phone", "mandatory": false }, { "field": "promotionName", "mandatory": true }, { "field": "trackingNumber", "mandatory": false }, { "field": "claimNumber", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "General Product Information": [ { "field": "description", "content": "

Enquiries relating toFuture Product Purchases, Product Comparisons, Sales Product Availability

Help me choose the right Kitchen Mixer Click here

Please also check out our Kenwood You Tube Channel

Do you need a user manual User Manuals

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "countryCode", "mandatory": false }, { "field": "postcode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productModelNumber", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Corporate Information": [ { "field": "description", "content": "

Thank you for showing your interest about De'Longhi Group

Enquiries relating to
Donations & Sponsorships
New business and sales Oppurtunies
Contact & Meetings within organisation

Please email info.au@delonghigroup.com

De’Longhi encourages its consumers to report security issues. Please fill the form below if you believe you spotted a potential vulnerability or security issue in one of our connectable products.

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