Kitchen machines

The whisk/ K-Beater is knocking against the bowl. What can I do?

You may need to adjust the height of the bowl tool. With the mixer switched off and unplugged, insert the beater or whisk and lower the mixer head.

Check the clearance between the tool and the bottom of the bowl. Ideally the tool should be almost touching the bottom of the bowl.

If the clearance needs to be adjusted, raise the mixer head and remove the tool. Using a suitable spanner loosen the nut sufficiently to allow adjustment of the shaft. To lower the tool closer to the bottom of the bowl, turn the tool shaft anti-clockwise. To raise the tool away from the bottom of the bowl turn the shaft clockwise. Tighten the nut.

Fit the tool to the mixer and lower the mixer head. Check its position. Repeat the above steps as necessary until the tool is set correctly. Once this is achieved tighten the nut securely. No adjustment of the dough hook is necessary.

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Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

Phone 02 8879 2222 or https://www.kenwood.com/au/car/ or svcdept@jvckenwood.com.au

Kenwood Kitchenware Enquiries

Please note we can only deal with Australian customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Mothers Day Bonus Pack Promotion

Shipping of our Mother's Day bonus packs will commence from early May for customers who have claimed through our promotion's website kenwoodpromo.com.au. For claims made from May onwards, please allow six weeks for your pack to be delivered. You will be notified and provided with tracking details once your order has been shipped.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 9am and 5pm (AEST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.