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Recall Information

Looking for help with your kitchen machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question

My kettle is not heating up. What can I do?

- Check the kettle is plugged in and the switch is fully depressed.

- Try another plug socket.

- The kettle may have been boiled dry. Your Kenwood kettle has boil dry protection. Remove the kettle off the base and fill with cold water. When you return the kettle to the base and switch on it should now be reset.

- Check the fuse in the plug.

If you are still experiencing problems and the kettle is under guarantee, please contact the Customer Experience team using our web form. Please ensure you complete all of the information requested to speed up your enquiry.