Q: Is there any Latex in the creaming beater?

No – this attachment is latex free.

Q: My kitchen machine has stopped working but there is power. What can I do?

• The capacity in bowl is too much, unit is overloaded. Take out some ingredients. Mostly happens with heavy doughs. • unplug for 10 minutes lets it cool down and plug back in to resume

Q: I’ve set the temperature to 180°C but the temperature only reaches 100°C. Why is this?

The temperature will not go above 100°C when liquids are being heated in the bowl as this is boiling temperature. Also, the addition of new ingredients will often reduce the bowl temperature until they come up to temperature. "

Question 1

All of the attachment outlets are working at the same time. Is this normal?

Accepted Answer

All of the outlets will operate at the same time, and this is normal. For example, when using the high speed outlet the bowl tools will turn. Please ensure the bowl has been removed before switching your machine on when using the slow, medium or high speed outlets.It is important to note that only one attachment should be used at any one time on a Kenwood kitchen machine. Attempts to use more than one attachment could damage your machine.

Question 2

Do you have tutorial videos on your kitchen machines?

Accepted Answer

Yes we do! We also have a range of recipe videos which will help you get off to the best start with your new machine.For extensive advice, tutorial videos and assistance with your product please see our advanced tutorials at: http://www.youtube.com/user/KenwoodLimitedIf you have any suggestions for more we would love to hear from you.

Question 3

Do you purchase old machines, or offer a part exchange service?

Accepted Answer

Regrettably we do not currently offer a purchase or part exchange scheme.

Question 4

Is there any Latex in the creaming beater?

Accepted Answer

No &ndash; this attachment is latex free.

Question 5

There is variation in the speed of the machine. Is this normal?

Accepted Answer

Your mixer is fitted with an electronic speed sensor control that is designed to maintain the speed under different load conditions, such as when kneading bread dough or when eggs are added to a cake mix. You may therefore hear some variation in speed during the operation as the mixer adjusts to the load and speed selected - this is normal.

Question 6

My stand mixer moves a lot on the kitchen counter when mixing/. Is this normal?

Accepted Answer

Heavy ingredients, particularly dough, will cause your stand mixer to move from side to side and certain kitchen surfaces will allow the mixer to walk slightly across the kitchen counter as a result. This is normal for heavy ingredients. Large professional dough mixers often have large steel stabilising stands surrounding the bowl, a bit like cement mixers, but obviously this is not possible with a domestic machine! Your stand mixer will be fine but it should never be left unattended during the mixing process. This will not be as noticeable with the heavier machines but care should still be taken.

Question 7

When I am mixing heavy loads the mixer head moves. What should I do?

Accepted Answer

Some movement of the mixer head is normal - particularly when mixing heavy loads such as bread dough.

Question 8

My kitchen machine has stopped working but there is power. What can I do?

Accepted Answer

&bull;  The capacity in bowl is too much, unit is overloaded. Take out some ingredients. Mostly happens with heavy doughs. &bull;  unplug for 10 minutes lets it cool down and plug back in to resume

Question 9

I’ve set the temperature to 180°C but the temperature only reaches 100°C. Why is this?

Accepted Answer

The temperature will not go above 100&deg;C when liquids are being heated in the bowl as this is boiling temperature. Also, the addition of new ingredients will often reduce the bowl temperature until they come up to temperature. "

Question 10

My creaming beater and spatula has discoloured. Why is this?

Accepted Answer

Colourful spices such as turmeric and saffron can stain plastic and silicone. Your creaming beater comes with a black and grey silicone fin. We recommend using the black for savoury and the grey for sweet foods. This avoids flavour contamination and the staining cannot be seen on the black silicone."

Question 11

Can I stand a hot pan on my mixer to mix hot ingredients instead of pouring the content into the bowl?

Accepted Answer

Our mixers do not allow hot pans or pots to be located under the mixing arm.

Question 12

Can my KW mixing bowl be heated on a naked flame?

Accepted Answer

No, we recommend not to heat the bowl (neither glass nor stainless steel) on a naked flame. A suitable pan/vessel should be used instead and the content should be poured into the mixing bowl afterwards: both cold and hot mixtures are allowed into the bowl. "

Question 13

Why is the weighting so sensitive? It keeps changing!

Accepted Answer

The appliance measures weight through its feet, meaning ypu can weigh anywhere on your machine; in the bowl, at the high speed outlet, or even on the head. The weighing is accurate to measure in 1g increments, so any movement near to the appliance may cause the display to change. Also if you lean on the bowl whilst filling it with food you are adding to the weight on the machine so it can also cause an additional weight reading. Always make sure the appliance is on a flat, even surface when weighing."

Frequently Asked Questions