Payment

When placing an order and entering my payment information I get an ’Authorisation Error’ message. What does this mean?

An authorisation error could mean several things. First, please be sure that all billing information is correct. You may want to make sure that the postcode you entered matches the postcode on file for your billing address.

Second, be sure to check the expiration date and card verification numbers on your card. Also, please be aware that we only accept American Express, MasterCard and Visa for credit card payment.

If you are still receiving an error message and you feel that all of the information you are entering is correct, you may wish to contact your bank for further details. If you are using a debit card, it's possible you may need to adjust your credit limit for larger purchases. At any point though you may contact us on 0508 200 300 between Monday and Friday 9am - 5pm for further assistance.

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How can we help you?

Here you can find the support you need for your machine.

Welcome to Kenwood kitchenware customer support. We thank you for your patience and understanding during these difficult and unpredictable times.

We apologize for any longer than usual wait times & delays in replying to your email. We ask if you have already emailed in please be patient and do not submit a duplicate as this may cause more delay in our response.

Kenwood Audio and Car Electronics

If you are enquiring about Kenwood Audio products, please see the below contact information as support is offered for these products through other companies.

https://www.kenwood.com/nz/car/

Kenwood Kitchenware Enquiries

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please choose your country / region in the selector on the bottom left of this page and then visit the customer support page, for local contact details.

If you do not have the time to call, online and self-help options are available please see our FAQ section below, where our FAQs and how-to-videos are available and may be able to assist you.

We are currently experiencing higher than normal call volumes, if you are unable to get through please contact us through the contact form.

Contact Customer Support

You can contact customer support by:

* Filling in the contact form
* Calling customer support on 0508 200 300 for any product, sales or customer service enquiries between 9am and 4pm (NZST) Monday through to Friday
* Use our service representative locator to locate a service agent near you
* If you require spare parts you can now purchase original spare parts and accessories online directly from the DeLonghi Group spares and accessories online shop

Important Safety Recall: Food Processor Models FPM800 and FPM810

Attachment Compatibility Guide

Please see our attachment compatibility guide to see which of our attachments fit your machine.

Warranty

Please see our warranty page for information on our product warranties and how to claim.